Delivery & Returns
We deliver to all UK mainland and Northern Ireland addresses provided that the address to which your payment card is registered is also present on your order. All deliveries must be signed for on receipt. You should retain the invoice included with your goods. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.
There is a charge for delivery and when you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.
Deliveries will be carried out by out by our nominated delivery agent and will take place within three to five days of order receipt. You will receive an email confirmation when your order has been dispatched with a unique shipping number which allows you to track the status of your delivery. Orders to UK mainland addresses will normally be delivered by 5:00 p.m. on the day following dispatch and to other addresses by 5:00 p.m. two days following dispatch. There are no deliveries on Sunday. You should identify any special delivery requirements at the time of placing your order.
If you are not available to sign for the delivery when the delivery agent attempts to deliver they will ask you to contact them to arrange a suitable alternative date and time.
Whilst every reasonable effort shall be made to keep to any estimated delivery date, time of delivery shall not be of the essence and FordDirectParts shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
You will only pay one delivery charge per order. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.
FordDirectParts or Ford Retail shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
Damaged or Incomplete Goods
Should your goods arrive damaged or incomplete or if we have sent you an item other than the one you ordered please email us at firstname.lastname@example.org. and our helpdesk will arrange for the damaged goods to be picked up and replacement items delivered. You must inform us that you have received incomplete, incorrect or damaged items within seven days of delivery. You will not be charged for delivery of the replacement items and if you require a refund instead of replacement goods we will also refund your original delivery charge.
If you wish to return goods that you have ordered from FordDirectParts you must inform us by emailing your "Customer Order Number", "Part Reference" number from your invoice and a daytime telephone number to email@example.com within seven days of delivery of the goods. Our Returns Department will provide you with details on how to proceed.
It is your responsibility to return the goods to us and cancellation shall not be effective until the goods are received back by us.
We will arrange for the goods to be picked up from you and returned to us by our delivery agent. There will be a carriage charge per package and you will be informed of this charge before confirming your return method. The goods must be received by us within 28 days of delivery to you.
The returned goods must be in a resalable state and any goods or accessories that originally accompanied the returned product must also be returned. The goods should also be returned with their original box, packing and accessories.
When we receive the returned goods we will refund your credit or debit card for the cost of the returned goods and the initial delivery charge less the agreed return carriage cost.
This returns policy does not affect your legal rights.
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. To cancel an order please email us at firstname.lastname@example.org.